Warranty Commitment – Warm & Safe

Warm & Safe manufactures products with a focus on longevity and durability. Earlier versions of the company’s Heat-trollers are still in use and fully functional after more than 20 years.

The Heat-troller is covered by a 3-year warranty from the date of purchase. If the device fails due to defective components or manufacturing faults within this period, Warm & Safe will repair or replace the product.

Heated garments are covered by a 1-year warranty from the date of purchase, covering material and manufacturing defects.

Please note that the warranty for the Heat-troller becomes void if the following guidelines are not followed:

Plugs, ring connectors or other components must not be cut or modified.
Only the battery cable, cigarette plug adapter, or BMW power adapter supplied with the controller may be used. Use of homemade adapters or fuse blocks will void the warranty.
The Heat-troller must be installed in accordance with the enclosed instructions. Warm & Safe is not responsible for damage caused by incorrect installation, improper use, or short circuits in garments made by other manufacturers.